Privacy and Security Protocols
Privacy Policy
Introduction:
ARJ (Australian Research Journals) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, contact us for further information.
Collection of Information:
In order for you to be able to publish with our research journals, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by ARJ is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collected Information:
Any details collected from ARJ customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information:
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at editor@australianresearchjournals.com.au .
Access to Collected Information:
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us.
Orders
If you purchase a product or service fro us (e.g. publishing of a book or a paper in our research journal) through our online transaction system, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
ARJ uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
ARJ may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service These third parties are prohibited from using your personally identifiable information for any other purpose. ARJ does not share any information with third parties for any unknown or unrelated uses.
Legal Requirements:
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links:
Links on the site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Australian Research Journals.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
ARJ (Australian Research Journals) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, contact us for further information.
Collection of Information:
In order for you to be able to publish with our research journals, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by ARJ is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collected Information:
Any details collected from ARJ customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information:
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at editor@australianresearchjournals.com.au .
Access to Collected Information:
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us.
Orders
If you purchase a product or service fro us (e.g. publishing of a book or a paper in our research journal) through our online transaction system, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
ARJ uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
ARJ may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service These third parties are prohibited from using your personally identifiable information for any other purpose. ARJ does not share any information with third parties for any unknown or unrelated uses.
Legal Requirements:
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links:
Links on the site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Australian Research Journals.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
Security Policy
ARJ uses the Paypal for its online credit card transactions. Paypal processes online credit card transactions for thousands of merchants across the globe, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Paypal gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by ARJ or any outside party.
- All transaction data is encrypted protecting your credit card data.
- Paypal at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by ARJ.
For more information about Paypal, please visit their website.
Delivery Policy
After paying the publication fee online, you will receive an email confirmation from Paypal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to publish accepted research papers within 2 working days once the payment is received; however in certain circumstances (e.g. public holidays, relevant team member on leave etc.), it can take a little longer.
If you wish to query about publication status after the payment is made, contact us.
If you wish to query about publication status after the payment is made, contact us.
Refunds Policy
Refund & Returns Policy If for any reason you are not completely satisfied with your purchase we will give you a 1- day money-back guarantee from the time you your article gets published. Please email us at within that time if you are not satisfied with the service provided to you so that we can resolve any problems. If your request for refund is processed, money transfer charges and conversion rate related charges may be applicable. Also, in certain cases, it may take longer to process the refund due to certain administrative requirements.
